We are only able to cancel orders if work has not yet started. Please be aware that any credit card fees, royalties, sales tax or other fees already paid out will be subtracted from any refunds.
Due to the custom nature of our wood products, we do not offer full refunds or accept returns but we will do our best to make sure that you are happy with your order.
Please email us at hello@madebyjaylane.com if you have questions about anything.